Travel Agents

I booked a hotel in Orlando on Priceline. I was so excited because it was listed as a 4 star hotel downtown and the cost was so low! When I arrived, I realized that I’d been duped. The hotel exterior was dingy and hidden from the main road. The interior was ok but definitely not 4 star. The first thing the hotel clerk said to me was ” I see you booked with Priceline.” I didn’t think much of it at the time, but I did have to switch rooms twice because the first 2 were dirty. The 3rd room was not perfect but cleaner than the other two. I just didn’t walk around barefoot.

I had no one to call. I was staying multiple nights. I was upset and I felt helpless. Then, the traffic noise kept me up all night. I called Priceline the next day, went through their automated system, and held for more than an hour. When I finally reached a representative, it took me more than another hour on the phone and lots of fussing to get a refund for the other nights. I moved to another hotel and paid a very high rate to ensure a much better experience.

I did book through them again. I thought maybe it would be better and the cost was too good to pass up. I was sorry and I’ve  learned my lesson, but it’s taken me multiple mistakes so I understand the hesitancy of the average traveler. If I had booked with a travel agent, I could have called them late at night for a solution. That’s the big difference between a cold computer and a human being. Travel agents have multiple options to find good rates, access to information about bonus', deals, incentives being offered, and a desire to ensure you keep coming back.

As a travel agent, I’ve had training in every aspect of travel. I’ve also had training from the companies (Marriott, Carnival, Apple, Sandals) to insure knowledge of their distinct offerings. I know which cruises and resorts are for partiers, families, older adults. I know the safe areas in countries with questionable backgrounds. I belong to a large host organization, Cruises & Tours Unlimited, which gives me access to forums with other travel agents (3000+) and Travel Leaders consortium, with deals not available to the general public.

Most of all, I’m a human being with your best interests in mind. I work hard to insure a fantastic and effortless travel experience. And if anything should go wrong, I’m available to help you any time of the day or night. That’s the true value of an agent.